Over the period of time we’ve seen the technical enhancements in the courier industry, and DTDC hasn’t remained unaffected from it either. A latest association of DTDC with Newgen Software Technologies seems a small step that may convert into a giant leap soon.

A major player in the Business Process Management (BPM) and Document Management System (DMS) space, Newgen Software Technologies has confirmed the triumphant application of its DMS (Document Management System) solution at DTDC, a courier and cargo company with one of the largest delivery network in India.

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The rising lumber of document archives, prompted DTDC to seek the digitization of documents.  Also, this novel step (at least for DTDC) will perk up its procedural competence and safe delivery of high-value  customer shipments. Further, DTDC’s implementation of the Newgen’s solution will also extend online Proof of Delivery (PoD) status and receipt of the consignment to its clients. The solution will also aid the company to promptly track the whereabouts of the shipment and attain precise information.

In a recent statement by by Mrinal Chakroborty, GM-IT and operational Processes, DTDC Courier and Cargo, expressed the following, “With this (Newgent Software Technologies) implementation, we are the first courier organization in India to provide online PoD receipts for our customers and to enable them to track their consignment online too. We have noticed immense enhancement in customer satisfaction levels post this deployment. It is now possible for us to keep track of the information related to our franchises too. We have managed to digitize the archiving process. Overall, the whole process of tracking consignment and maintaining records is now automated and smooth.”

This is the first integration of its kind by a logistic outfit in India. It may prove to be a game changer for the courier and cargo supply chain in India, and boost the customer experience of using the service.